Shipping & Delivery Policy

Marffil shall endeavour to deliver the products to the recipient as per the delivery option selected by the user while placing the order. The delivery time is subject to the location you provided for delivery. For the convenience and requirement of the customer, Marffil provides two options of deliveries, ‘Fixed Time Deliveries’ and ‘Free Deliveries’. Marffil charges a nominal amount from customers for selecting fixed time delivery, and such charges are displayed on the webpage while selecting the timeframe for delivery. However, under fixed time deliveries, Marffil is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown, or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Flowers may be delivered in fully bloomed, semi-bloomed, or bud stage. The delivery cannot be redirected to any other address.

Before any festival or major occasions, we suggest you place your order at least 5 (five) days in advance.

Products that are hand-delivered cannot be delivered along with courier products. The products may reach the recipient at two different times or days.

For same-day standard time delivery, orders must be received by Marffil before 6:00 PM, Monday – Sunday, IST. For same-day fixed time delivery, orders must be received by Marffil before 6:30 PM, Monday – Sunday, IST. For same-day midnight delivery, orders must be received by Marffil before 7:00 PM, Monday – Sunday, IST.
You acknowledge that the requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may be affected by and may take longer due to Force Majeure Events.

In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

In case the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Proof of delivery will be provided in case of any dispute in delivery.

If there is no one available at the shipping address to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, or liability can be made. We will surely try our best as mentioned below:

• Call the recipient to schedule an appropriate delivery time.
• Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
• Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance).
• Leave the bouquet/arrangement with a neighbour and place a message on the recipient’s door with this information.

Midnight Deliveries
Subject to the other terms of the shipping disclaimer, delivery will be made between 11:00 PM to 11:59 PM on the chosen delivery date.

Note: Please choose the date of delivery a day prior to the date of the occasion.

Fixed Time Deliveries
While we will try our best to ensure the order is delivered as per the fixed time slot selected, subject to the other terms of the shipping disclaimer, the order could be delivered +30 or -30 minutes as per the selected time.

Delivery of Courier Products
Notwithstanding anything contained in these Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, Marffil does not make any representation or warranty in relation to the delivery of such orders. The products will be delivered through a courier company, and the delivery made by them is subject to the terms and conditions of such courier companies.

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

You acknowledge that the requested delivery date of such products is non-binding. The estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Deliveries through third-party courier agencies will not execute on Sundays and Public Holidays.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.

In case the recipient is unavailable, we will attempt delivery twice, and in case the delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made.

The courier company will attempt to deliver the package twice before the parcel returns to the point of origin. In the event the delivery is not executed during the attempts, you shall still be charged for the order.

We will consider the order executed in the below cases:

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

In case the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Delivery to Hospitals Policy
The Marffil florists are experienced at making deliveries to hospitals. When placing your order, please be sure to include the following information:

• Hospital name
• Full address of the hospital
• Telephone number of the hospital
• The name of the recipient
• Room number or ward of the recipient

We will send your order in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital norms before placing such orders.

Delivery to Hotels Policy
Our delivery personnel and partners have experience making deliveries at hotels. However, please ensure that the following information is made available while placing the order:

• Hotel name
• Full address of the hotel
• Telephone number of the recipient and the hotel
• The name of the recipient
• Room number of the recipient
• Name of Tour Company, if applicable

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed, and no refund will be made in such cases.

Delivery to Wedding Halls/Marriages Policy
For delivery of order items to wedding ceremonies/marriage halls, we may not be able to assure the delivery to the bride and/or bridegroom. Therefore, you shall provide the details of the alternate person to whom the delivery shall be made in such circumstances. However, if the concerned person is not available to take the order, we shall ensure that the delivery is made to one of the family members of the bride/bridegroom.

Delivery to Hostels/PG/Cantonment/Enclosed Premises
Marffil florists are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:

• Hostel name
• Full address of the hostel
• Telephone number of the recipient and the hostel
• The name of the recipient
• Room number of the recipient

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person, or the order will be left at the reception and the order will be assumed as executed.

Delivery at Remote Locations and Towns
Orders can be delivered only in the cities available in our data bank. Remote location depends upon the location and availability of our store or associate. We cannot commit to the exact time of deliveries to such locations.

Please note that flowers, cakes, and other perishable products are sourced locally at the delivery location. There are chances that our deliveries of natural plants & flowers or cakes are not available for such locations.

No deliveries would be done on national holidays. The delivery of the same would be done on the next working day. In case of floods/heavy rains/national bandh/election dates/curfews/traffic jams/festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order, Marffil reserves the right to reschedule the delivery to another date.

Delivery to Railway Stations, Metro Stations, and Airports
We do not deliver to railway stations, metro stations, and airports.

Deemed Delivery
Under any class or category of orders selected by the customer, Marffil will attempt delivery only once. In the event the delivery is not executed due to the following reasons, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases (Deemed Delivery):

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

• “In case the recipient is not available at the given address, our delivery boy will try to contact the customer, and the customer can inform the delivery person to deliver the product to the gate/reception/neighbour of the recipient. As it would be a surprise for the recipient, we avoid contacting the recipient in such circumstances. No request for cancellation, refund, or modification would be entertained by Marffil in such cases. Therefore, we request you to ensure the accuracy of the recipient’s details and their availability before placing the order.

  On successful delivery, Marffil’s representative or delivery personnel will request the recipient for an acknowledgment of delivery. In case the recipient refuses either to accept the delivery or to provide acknowledgment, the e-mail issued by Marffil to the user/customer upon delivery or deemed delivery of the product shall serve as sufficient proof of delivery in case of any dispute with the customer.”